I don’t want this to come across as a rant against someone and I can sort of understand how she felt in this situation.
I just had an interesting call the other day, and I felt it was something I needed to blog about.
I was calling back to a lady that had called for John. Now, John didn’t know her and he was busy with other clients. He would not have been able to call her back quickly. So, he asked me to.
I called her, explained who I was, and asked how I could assist her. She was very pointed in telling me that she called John, and didn’t want one of the other team members to call her back.
I nicely explained that we are just looking to provide better service to each and everyone of our clients or contacts.
“No, that was the problem. She called John, not Ben”, she said. She didn’t like being treated like that. And, “Good Bye” she said.
Now, I ‘m sorry she was unhappy, but I didn’t even have a chance to say that I would have John call her back later.
The question arises, are you better served working with a team? I say a definite YES!
Oh, once you start working with one of us, we stay with you throughout the purchase or sale of your home. But if you call us on our day-off, or if we are not available and it’s urgent, then we always have someone who can step-up to handle the situation.
I believe you are better off working with a team (and so are we because we can take a guilt-free day off once a week) and you can feel assured of good service.
Ben Officer
Please let us know what you think.
