Co-Operative Agent Conscierge Service
(A Knock-Knock Exclusive)
It’s a proven fact that about 90% of all the sales of homes in Edmonton and area involve a seperate agent for the buyer. In this tough market, providing the co-operating agents with exceptional service will be of major benefit to the eventual sale of your home.
They have the buyers… we make it easy for them!
Here’s a list of a few of the things that we are doing to encourage agents to show your home first and to get more showing on your home…
1. SHOWING HOTLINE
Agents don’t have to page our agents through the office, and wait for a call back. Instead, we provide them with a “showing hotline” that gets answered, guaranteed, during regular business hours. This makes it easier for them to set up your showing…
2. DIRECT ACCESS DURING SHOWINGS
That same “showing hotline” number is posted in the house for showings, with an invite for the agent to call us with any questions during the showing. By contacting us during the showing, we have an opportunity to help them and to influence the showing by providing the buyer with confidence in your home. A confident buyer writes offers!
3. SHOWING PREPARATION
If necessary, my team will “stage” the home prior to the showing. we’ll go to the house and turn on the lights, hide any 4-legged family members, and ensure that the home shows it’s best. this helps the agent to show a nice home and focus on the client, thus increasing the chance of an offer for you.
4. PRE-SHOWING EDUCATION
After an agent books a showing on your property, we send them a pre-showing package about the home. This contains information about the property that won’t be obvious during their walk-through. This allows the agent to look/sound more educated about the property, and thus present your home in the best possible light. That gives you an advantage over your competiton!
5. SHOWING FOLLOW UP
We follow up on every single showing using an email system that agents love. This system asks them about the showing and their clients’ level of interest. It allows us to identify any issues or challenges that arise about the home, but at the same time allows us to possibly help the agent to “close” his/her buyer on the property. It’s like a 2nd show at getting that offer.
6. AUTOMATIC SHOWING CONFIRMATION
Every member of our team is trained to confirm the showing appointment immediately, even before speaking to the seller. “Mr. Realtor, I will set your showing up for you right now. Go ahead and consider the appointment confirmed unless you hear otherwise from us. Is there anything we can do to help with your showing?”
We then confirm the appointment with you, and only disturb the agent again if the appointment has to be changed. We want to make it easy for them!
7. EASY TRANSACTIONS
We go out of our way to make it easy for the agents. If necessary, we will pick up the offer and go to their office to get the deposit checks. If they need the condo documents delivered, or something picked up… we’re on it. No questions asked. No arguments. We make it easy for them!
Typically, it’s the buyers agent that has to do all of the driving and leg work. By assisting them in this, we have gained a reputation in the industry as a great place to place offers. This also helps us to ensure that the transaction goes smoothly for you!
8. ENLARGED COMMISSIONS
John Carle provides the largest commissions in the Edmonton real estate market to agents, and that makes them love me. It also makes them seek out my properties because they want a chance to make more money!
9. CONVENIENT KEYS
The location of the keybox, while a minor thing, can have a direct influence on the attitude of the agent and the buyer when they approach the property. By being convenient and easy, we make the home more welcoming to the agent. But if they have to hunt for the keybox, they get frustrated. We don’t want frustrrated agents in the home when we can have happy agents!
10. FULL DISCLOSURE
An agent with all the information is more likely to sell a home. So we go out of the way to disclose as much as we can about a home. It aleviates problems during the trasnaction, and gives the buyer and agent confidence that they’ll have a smooth purchase.
We disclose about the house… but never about the seller or the reason why they’re selling.
11. POSITIVE ATTITUDES
This point may seem like an obvious one; but it’s often overlooked or simply ignored. Realtors are people, and they prefer to be treated nicely. Afterall, we are “Nice Realtors for Nice People”. Be extending that same courtesy to the other agents, they are more willing to talk openly with us in a conversational manner. This gets us better feedback; more chances to influence their buyers’ decision about the home; and gets the showing agent on-side to maybe push your home over a competing property.
12. FAST COMMISSIONS
When the sale concludes, we try to push out the commission to the other agent as quickly as we possibly can. The faster they get paid, the happier they are. By doing this, they want to deal with us again… Maybe on your home??
13. THANK YOU
Again, this may seem obvious. Especially to us Canadians! But this team goes out of it’s way to say “thank you” to the showing agents. “Thank You for showing.” “Thank You for your feedback.” “Thank You for the offer.” “Thank You for the closing.”
The 2 most powerful words in the english language are “THANK YOU”!
