Category: Ask John Carle


Can We Price It Higher?

Friday, February 12th, 2010

hi John;

Thank you for meeting with us the other day. We liked what you presented and your marketing approach. But we had another agent in who told us she would price the home $45,000 higher (15%) and see if a buyer would be willing to make us an offer. She also said that she would reduce the commissions to help us save some money.

We are having troubles making a decision, because we know you’re the better Realtor but $45,000 is a lot of money… can you match what she’s offering us?

- Name withheld

Hello {name}

Thank you for the email, I appreciate your honesty here.

You’re right, $45,000 is a lot of money. A whole lot! It’s also a lot of money to the buyers out there, who are comparing your home directly against your competition.

If you recall from our meeting, we looked through the active competition and recent sales. We agreed together that your home was worth a certain amount, not based on what we would LIKE to get, or what sounded really nice, but based upon what real buyers are willing to pay for similar homes to yours. The numbers, to be blunt, didn’t lie.

The link below will give you access to the homes you’ll be competing with at the higher price point. As you can see, they’re larger than yours with more features, and in many cases significantly newer than yours. Realistically, you can’t possibly compete with those homes. They’ll slaughter you and you won’t sell at that price. As we move into the spring market, competition is going to increase; which isn’t good for a home that’s over priced.

{link removed}

Even if we were to find a buyer willing to pay $45,000 more for your home, the banks would never appraise it at that value. Which means the sale wouldn’t complete even if we managed to put a sale together! The only possible buyer is someone with 100% cash to buy your home, and no intelligence to notice that you’re over priced. I’ve noticed that people with that kind of money aren’t usually the type who over spend; which is why they have that much money.

The danger of over pricing your home is very real. Realistically, once buyers have “written off” your home, they won’t reconsider your home simply because of a price reduction. Remember that you have the most buyers for your home in the first 3-4 weeks of being on the market, after that the only people who will consider your home are the new buyers coming into the market. That’s a significantly smaller number of buyers, probably only about 5-10% of the buying population.

By over pricing your home, the other agent is achieving a simple goal for herself. She’s “buying your listing” with the hopes of reducing the price at a later date. But that price reduction will have to be significant to attract buyers, and will likely result in a lower sales price than if you price it properly to begin with. Unfortunately, you’re bound to a contract with her by then and as such she’s guaranteed the sale when you do reduce the price.

As for the offer of a reduced commission, I have a lot to say about that point. None of it complimentary.

1. If she’s reducing the buyer agents’ commission, she’s slitting your throat. Offering a reduced commission results in fewer showings. If you’re going to over price your home, you’re going to be desperate for showings. Cutting the agents’ commissions means that you’re less likely to get those rare few showings.

When over pricing a home, you should actually offer out a larger commission. Bribe the agents into showing it, and writing offers. You might get lucky.

But a reduced commission on a home that’s over priced means that the agents have no motivation to show your property; neither a big commission nor value for their clients to make them want to show the house.

2. If she’s willing to cut her commission significantly, what’s she going to use to market and advertise your property? Again, you’ll get less activity because she can’t afford to get your property out there in front of the buying public.

If the Realtors won’t show your home, and the public don’t know about it because of a lack of marketing… where are you going to get a buyer?

Finally, there’s the desperation factor. The promise of a higher price and lower commission are often a sign of an agent who’s desperate to “do a deal”. I don’t know who this agent is, but I’ll bet that if you look at her inventory and recent sales you’re not going to see much. She’s very likely desperate for this sale, and will promise anything for a chance to make a commission. Be very careful who’s negotiating your sale. Are they looking out for your best interests or their own?

One of the reason I have such a high average sale price is not only because of the extensive marketing and advertising that I do, but because I negotiate for my clients’ best interests more than to just put a quick sale together. While I have expenses and need to earn commissions to stay in business, I’m not desperate for the next sale in the hopes of avoiding a foreclosure of my own home or grocery money. Again, know who your agent is working for!

I realize this is a long email, but I hope it’s been helpful in explaining the position you are putting yourself in, either with me or with the other agent. Either way, I wish you the very best of luck and success with the sale of your home. I’m sure that whatever decision you make it will be because you feel it is the right thing to do.

All the best,

John Carle
ReMax Real Estate
www.Knock-Knock.ca

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Is This the End of MLS?

Wednesday, February 10th, 2010

For some time now, the real estate industry has known of the Competition Bureau’s dislike for the MLS system. They feel that Realtors do not allow for other business models to exist (ahem, Comfree? WeList? Canadian Tire Orange Signs?) and thrive.

Unfortunately, I feel that the Bureau’s hunger for MLS blood will result in a lot of blood being spilled. Specifically these “alternate business models” will be forced to compete with already giant companies like ReMax and Century 21 without the MLS system to balance the playing field. Specifically, ReMax will be free to engage the marketplace in any way they see fit and will literally rip these smaller companies to pieces. Why? When buying a home, people will only go to the companies that offer large inventories of homes to show them. Small offices of 3-4 agents won’t have nearly the volume of homes listed, and the public won’t come to them for buying property because of the limited inventory available. Without an MLS these small brokerages won’t have access to the properties being marketed by ReMax or other large brokerages, access which they currently enjoy.

Further, the demise of the MLS will have little-to-no negative impact on these larger brokerages. In fact, it will eliminate the levelling effect that exists now. Currently, you can list your home for sale with a small brokerage and have equal exposure through the MLS as I can provide with ReMax. But when the MLS dies, these smaller brokerages won’t get the business. Why? Because the public will go to known brands like ReMax and Century 21, and small companies won’t be able to compete with the existing brands and massive marketing budgets that these companies can leverage. Simply put, the non-franchise companies will cease to exist. Large brands will have less competition as a result and will be able to control the market even further.

Agent recruiting will become almost impossible for these small brokerages. “Come work with us, and you can show our 8 Edmonton real estate listings to your clients.” vs. “Come work with ReMax and show our 1,500 Edmonton real estate listings to your clients.” That’s pretty powerful stuff. ReMax and C-21 will see swelling agent populations as small brokerages fizzle and go bankrupt.

Smaller companies will be left with few agents, to sell no inventory to non-existent clients. Consumer choices will shrink, and ironically the remaining giants will be able to demand a higher price for their services as a result of fewer competitors.

That’s anti-competitive, and will be caused by the specific actions of our own Canadian Competition Bureau. Isn’t that ironic?

Should ReMax increase my desk fees dramatically, and I have no alternative but to pay them, I will either have to reduce service to my clients (not good) or increase my pricing to cover the extra cost (also not good).

Personally, I’m a ReMax Realtor. I like this company and I have no intention of changing brands. I know that part of what makes this company great is that it competes fairly in the market with small brokerages, and must maintain pricing that is competitive with these small companies. But once the Competition Bureau is done with my industry, it won’t matter because I won’t have any other options. The small brokerages will simply not exist.

CREA Disappointed By Bureau Tribunal Filing

OTTAWA, Ontario – February 8, 2010 – The Canadian Real Estate Association (CREA) learned today that the Competition Bureau filed a Notice of Application with the Competition Tribunal against CREA.

“CREA views the Commissioner’s decision as surprising and disappointing,” said Dale Ripplinger, President of CREA. “We do not agree with the Bureau’s position that certain CREA rules are anti-competitive, either as a matter of fact or as a matter of law. CREA’s rules allow for innovative business models and provide a broad range of choice for consumers.”

In good faith, CREA engaged in settlement negotiations with the Competition Bureau for several months in an effort to arrive at a consensual resolution. Unfortunately, the parties were unable to reach an agreement. This is very disappointing, since CREA has consistently indicated – right from the outset – that it has always been prepared to work with the Competition Bureau to revise its rules to clarify the way the rules operate.

Last week, CREA advised the Commissioner of Competition that CREA had made the business decision to move forward with rule changes to address the issues raised by the Bureau, whether or not a settlement with the Bureau could be reached.

“In making these clarifications on a proactive basis, CREA believes that it is fully addressing the Competition Bureau’s concerns, while ensuring the accuracy and quality of MLS® information that Canadians have come to trust and REALTOR® compliance with a code of ethics” said Ripplinger.

The Commissioner’s press release states that CREA’s rules restrict consumer choice and prevent innovative business models. That is simply false. CREA is disappointed that the Bureau would make this statement in view of the months of discussions about CREA’s rules and CREA’s consistent position that its rules are not intended to and do not restrict any business models.

The real estate industry in Canada is highly competitive and thrives on small businesses with independent agents, brokers and franchises conducting a wide variety of transactions every day. CREA currently has more than 98,000 members operating independently across the country to compete for consumer business, offering a wide array of services and pricing structures.

“CREA’s interest and that of its members is to ensure consumers have choice, that they are protected during one of the most significant transactions they will undertake, and that the integrity of the MLS® system is preserved for the benefit of REALTORS® and the Canadian public” added Ripplinger.

About The Canadian Real Estate Association

The Canadian Real Estate Association (CREA) is one of Canada’s largest single-industry trade associations, representing more than 98,000 real estate Brokers/agents and salespeople working through more than 100 real estate Boards and Associations.

For more information, please contact:
Alyson Fair
613-237-7111 or 613-884-1460
Email: afair@crea.ca

Ray Sapiano
613-237-7111 or 613-290-8902
Email: rsapiano@crea.ca

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How Do Realtors Qualify Buyers?

Saturday, February 6th, 2010

The question below was sent to my via FACEBOOK, by a great client.

So I’m curious about the ads on TV about benefits of having a realitor: that they screen prospective buyers. How is that done? What info do you get?

- Loretta

Hi Loretta;
It depends on the context and the Realtor, to be honest. Many agents will show homes to anyone anytime anywhere.

Personally, I screen prospective buyers on my own listings by asking a series of questions. For instance:

- Do they have a Realtor already?
- Have they been pre-approved?
- Are they currently renting (with a lease end date) or do they need to sell a home?
- Why are they buying?
- What is it about the specific property that interests them? (Why do they want to see it).

If it’s a buyer that I’d be showing multiple properties to, I ask similar though not exactly the same questions. Unfortunately, when the buyer is represented by another Realtor, my ability to control the buyer and qualify them is obviously limited. That’s where my past experiences with that Realtor come into play.

I’m sure that you don’t recall me qualifying you when we first met, but we did talk about most of this stuff before we went to look at the condos in downtown Edmonton. I just roll it into the conversation, to make it less intrusive.

I hope that answers your question!

John

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Professional? Really??

Sunday, January 17th, 2010

As a Realtor, I take the professionalism of my industry very seriously. It’s OK to have fun, be jovial or light hearted. Let’s enjoy this business! But I do believe that we have to be professional, respectful of our clients’ information and privacy, and represent them well.

Which brings me to my soapbox.

I recently heard of an agent who was using their real estate contacts and database to send out invites to join a pyramid scheme. Seriously! They used the contact information to attempt to sucker their clients into joining one of those ridiculous scams.

It’s unethical. Using a person’s email/phone/Facebook/SMS/etc. to try to sucker them into a pyramid scheme should be fairly self explanatory. It’s a scummy way to act. Common sense would dictate against doing this; but I guess if common sense were more common these scams wouldn’t exist. Heck, I couldn’t even sell knives to family members when I was in university; I didn’t feel comfortable with it!

“Welcome to this lovely 3 bedroom home. It has a finished basement, 2 car garage, and great neighbors. If you buy today I’ll include a free membership to get you some great deals on some Amway products.” Maybe I’m being too critical, but I don’t think that’s very professional. We get paid to sell you home; not to sell your potential buyer some dish soap or scalped concert tickets!

As it turns out, it’s also illegal. I checked. The Canadian privacy laws don’t allow the gathering of people’s contact information for one purpose, and using it for another. By sending sleazy solicitations out to these people, this agent has breached these laws. As Realtors we can only contact the person for things relating to real estate; not pyramid schemes. If I ever received a call or email like that from my lawyer, doctor, or accountant I’d fire them… and probably contact the Privacy Commission in Ottawa to file a complaint. (So if my lawyer, doctor, or accountant are reading this… DON’T DO IT! You’ve been warned!!!)

But the big question is this: does this agent really need money so badly that they’ve been sucked into one of these scams? How comfortable would you be knowing that your Realtor, who’s giving you advise on what house to buy and where to spend 100’s of thousands of dollars, is desperate for money? Do you think their advise would be somehow influenced by that position? “BUY THE HOUSE! I NEED THE MONEY!” Yikes; I think I’d be running from that agent pretty quick. Which is why RECA, our governing body, watches bankruptcies very closely. If an agent goes bankrupt, their license gets reviewed. Why? Because desperate people shouldn’t be giving advise on financial decisions.

Let’s not forget that agents who do this make our entire industry look bad; an industry that is filled with really great people whom I enjoy working with on a daily basis. People who do this; they’re making us all look bad.

So there it is; I’m climbing down off of my soapbox.

What are your thoughts on all of this? Am I over reacting, or do you agree? Please leave your comments below, I’d like to hear from people on this one.

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Is it the Right Time to Buy Edmonton Homes

Sunday, January 10th, 2010

Hi Mr. Carle.

I have a question for you. I stumbled upon a blog where you were giving advice to someone, and it sounded pretty reasonable, so I thought I would seek your advice also.

Currently I own a house in Spruce Grove. It is occupied by renters, and has been since I bought it in 2005. My question is whether or not it would be beneficial to purchase a second house at this time?

Mortgage rates are great apparently right now and as first time home owners there is apparently no better time. I say 1st time homeowner because my last house was purchased without a mortgage, so I think I still qualify for a first time homeowners plan.

Having said that however, it seems probable that the prices on houses will likely drop a bit further, and perhaps waiting is the ideal plan.

Well, that is my dilemma, if you can offer any advice, I would appreciate your opinion. Please email me at ……… if you find it convenient to reply.

Sincerely,

Kristy

Hi Kristy;

Thank you for your email! I’m glad to hear that you’re enjoying my blog at www.knock-knock.ca

Deciding if it’s time to buy a 2nd house is a personal decision, and heavily influenced by your own circumstances. So please keep that in mind when making a buying decision.

But in terms of the current Edmonton real estate market; I think it’s an excellent time to buy. Let’s face it, interest rates are ridiculous! That makes for some serious housing affordability. Likewise, prices are the lowest they’ve been in several years.

Ideally, people want to buy at the bottom of the market, when prices are the lowest. Well I think we’re darned close to the bottom. Sellers who have been trying to sell for 12+ months are very wiling to negotiate with you, there’s no doubt about it. Combine that with the current interest rates… well, you get the picture. The market is ripe for the pickings.

I hope this helps. Let me know if there’s anything I can do to be of help.

- John Carle
www.knock-knock.ca

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Ask John Carle – Sellers Lawyer

Wednesday, November 25th, 2009

Hello Mr. Carle;

The builder of the house is suggesting that we use their lawyer to complete the sale. Isn’t this a conflict of interest? Or is it OK?

- Kevin

Hi Kevin;

Yes, it does create a conflict of interest. You’re probably OK though, as the conveyancing process is relatively simple. Just keep in mind that if there is a problem you’ll have to get a different lawyer to resolve it because the current lawyer won’t be able to stay impartial.

Also, watch for anything that makes you uncertain or uncomfortable. You may want to seek independent advice on those issues, as the current lawyer probably does a lot of business with the builder.

All the best,

John

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Ask John Carle – Why Are They Appraising My House?

Wednesday, November 18th, 2009

Hi John;

You left a message for us today at the house, about an appraiser coming to the house tomorrow. We’ll have the house ready, but I have a concern. I thought the buyer was pre-approved and their financing wasn’t an issue. Should I be worried about this?

- Steve

Hi Steve;

Because the buyer won’t be using CMHC insurance, the bank wants to make sure that they’re financing a home that’s worth the price. This isn’t reflecting negatively on the buyer’s ability to complete the sale, the bank is just being cautious. Which is what banks do!

Appraisers use the same MLS historical data that we used to pick your asking price. As such, they’re likely to come to the same conclusion as we did; the home is worth the $563,000 that the buyer is paying for it. I have very rarely seen the appraiser come in under the sale price, so I don’t really worry about it. Neither should you.

All the best,

John Carle
ReMax Real Estate
www.Knock-Knock.ca

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Ask John – Home Inspections

Wednesday, November 11th, 2009

Hello John;

We’d like to put a bid in on the house that we liked from last night. But first we’d like to have it inspected because our offer will change if there’s work to be done. Can you please arrange for an inspection tomorrow on the house.

- Asam

Hi Asam;

I’m glad to hear that you like the house. Definitely, we should put an offer into the sellers right away. However, the inspections aren’t done on the home until such time as we have a signed contract on the property, conditional on the successful completion of the home inspection to your satisfaction.

There are several reasons for this.

1. If we do the inspection first, someone could come in with an offer and “Scoop” the property while we are doing the inspection.

2. If the seller won’t negotiate on price, possession, or other terms… the expense of an inspection would be completely wasted.

3. The inspector needs the permission of the seller, in writing, to do the inspection. That permission is conveniently part of the sales agreement. Without it, the inspectors won’t be protected by their insurance. For that matter, I don’t think I would be either!

If we can arrange reasonable terms with the seller, get a sales agreement in place, then we can do the inspection. At times, the inspection returns issues that we don’t want to see. If that happens, you have the choice to either cancel the sale and get your deposit back, accept the bad news and carry on, or renegotiate the sales agreement with the seller. Its often easier to do that renegotiation when there is an inspection report to back up our claims.

I hope this clarifies things for you. Let me know if you’d still like to proceed.

John Carle
ReMax Real Estate
www.Knock-Knock.ca

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Ask John Carle – When Can I Get My Keys?

Wednesday, November 4th, 2009

Hi John;

We have carpet cleaners booked for next Friday morning, which is our possession date. Can you make sure we get our keys early?

- Rob & Jennifer

Hi Jen;

Unfortunately, I have absolutely no control or influence on when we get the keys. The process goes as follows:

1. Your lawyer will prepare a bank draft for the proceeds of the sale. If she’s late or has a lot of closings to prepare that day, we’ll close late.

2. A courier will pick up the draft, and deliver it to the seller’s lawyer. If he is late, we’re late. If he has a route and the seller’s lawyer is at the end of the route, we’ll close late. If he gets caught in traffic, construction, or gets a flat tire; we’ll close late.

3. The seller’s lawyer will receive the cheque and compare it against the closing documents. If he’s in an appointment, golfing, or on a phone call… we’ll close late.

4. The lawyer calls the seller’s realtor to release the keys to us. If SHE is in an appointment, the shower, or doesn’t check her pager immediately… well, you get the picture.

5. The contract states possession at noon. If the seller’s lawyer wants to be a stickler for the contract, and lawyers often are, then no matter what time the money is couriered we won’t get the release of keys until noon.

SO. My advice is to book the carpet cleaners for the next day. Otherwise you’ll have issues.

John’s 1st Rule for a Smooth Closing: Don’t book anything for possession day. You’ll regret it if you do!

- John Carle
ReMax Real Estate
Edmonton Real Estate Agent

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RBC Grand Puba!!

Wednesday, November 4th, 2009

I had the opportunity to listened to Patricia Croft speak last week in Edmonton - (dynamic, very intelligent, well spoken, confident woman). It’s taken me a few days to digest what she delivered.  At first I was thinking that I would learn some “insider information” on the forecast of for the Edmonton Real Estate Market, as was everyone there.  Instead we all heard how the foreign markets are affecting our economy.   No offence, Patty, but we were expecting some more, this is what we see in the local news every night

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Welcome Susie Macleod

Saturday, October 17th, 2009

Ladies and gentlemen, I’d like to take this opportunity to welcome Susie Macleod to my team in the role of “Chief Executive of Absolutely Everything”.

Susie comes to us with a great deal of experience in both real estate and business administration. In the 3 weeks that she’s been with the team, she has already whipped me back into shape and has everything running smoothly. The office is clean, organized and a real sight to behold! And you should see the filing… a thing of beauty.

She brings with her not only a diligent work ethic and extreme experience, but she’s a pleasure to have in the building and a real sweetheart.

Welcome aboard Susie!

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Ordering Condo Docs

Sunday, October 4th, 2009

Hello John;

Now that we have the condo listed, when should we order the condo documents? Should we do that right away?

- Sid & Marsha

Hello Sid & Marsha;

The best practice here is to get in contact with the condominium management company. Ask them how long it will take to have the document package prepared. Many of the larger or more professional management firms have document packages ready to go; they just add the time sensitive stuff to it and can have the package ready in a day or two.

If the management company quotes 7-10 days, then you’ll want to order them asap so that the package is ready for the  buyer when we receive offers.

But if you can hold off, then I suggest that course of action!

All the best,

John Carle
ReMax Real Estate Edmonton
(780) 231-7534
www.Knock-Knock.ca

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Is the Edmonton Real Estate Market Recovering?

Saturday, September 12th, 2009

This question was sent in via Facebook…

hi John

I see a lot of realtor signs about the city. Is this because the banks have possession or are buyers having a free-for-all?

- Mike

Hi Mike;

The market has been tough for a couple of years; affordability wasn’t there for buyers. Foreclosures are up, but not anywhere near US levels. But the market is flipping again, and there’s tremendous opportunity in the market right now.

John

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St. Albert Renovation Plan: Will It Help My Property Value?

Tuesday, September 8th, 2009

Hi John;

We’re wondering if you’d mind coming over to chat with us about the house. We want to sell it and move so we’re going to get the house ready to sell. We want to know what renovations should we do to the house to get it ready?

- {name not published}

Hello Mr. X;

Renovating for a sale can be a tricky endeavour, so I advise to proceed with caution. Why? Because most renovations simply don’t return enough money in the sale. Many people spend thousands of dollars renovating their home for a sale, and it doesn’t sell for any more money!

On average, a renovation returns about $0.50 in property value for every $1 you spend on the renovation. The reason is that the materials you’re removing from the home have a value to them, even if they are in rough shape or worn out. This value is based on people’s expectation of a minimum standard in the home.

For instance, let’s say you renovate a kitchen and put in a brand new $30,000 kitchen. Does your home go up by $30,000? No. The reason is that your home is expected to have a kitchen in it; so your property value only goes up by how much more valuable your new kitchen is than a regular average kitchen for the area.

The trick is to calculate the value of an average kitchen for the area. If it’s $20,000… then your $30,000 kitchen has increased you property value by $10,000. ($30,000 – $20,000 = $10,000)

Also keep in mind that your buyer likely doesn’t have the same standard of expectation that you currently do. You’re upgrading to a nicer home because you’ve grown and matured from this property. You want a nicer home! But your buyer is coming from something less nice than this home, and they’re looking in this area expecting the standard for the area… and are quite happy with that standard, just like you were when you bought in this area. Understanding their expectations is what we call “knowing your buyer”.

I hope this helps to sort out what you should do, and I’ll come by the house this week to talk about where you can best spend your efforts to get the home sold for top value.

- John

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Edmonton Home Inspection – When Do We Do It?

Monday, August 31st, 2009

John,

We really liked the 3rd house we saw this afternoon and would like to book a home inspection. If it passes the inspection, then we’d like to make a bid to purchase it. Can you please arrange this?

- (name withheld)

Hi Mr. X

The process for buying a home in Edmonton typically goes as follows. First, we make the offer to purchase, then we do the inspection and appraisal. The home inspection is a condition of sale, which means that if the homes doesn’t pass the inspection you would have the option to walk away from the offer or renegotiate.

There are a lot of reasons for proceeding this way. First, the sellers reasons. They don’t want just anyone tearing apart their home for an inspection. It’s very inconvenient for the seller, to say the least.

But more important are the reasons that you want to have a pending sale before doing a home inspection. What happens if we do an inspection and can’t come to terms on a price and/or possession? You’ve just wasted $400 or more on an inspection. Then there’s the risk that another buyer will step in and offer on the property while we’re doing the inspection. You’d lose the house or have to pay a lot more to get it, and again have wasted $400 or more.

The offering process is relatively quick and quite painless. As such, my advice would be to put in an offer and “tie up” the property while we’re doing inspections and appraisals. This means that if anyone else offers on the property, they’d have to wait until you’ve decided if you want it or not. Then you won’t waste the inspection costs on several properties!

John Carle
ReMax Real Estate
Edmonton

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